REFUND & RETURN POLICY

At Sovereign, we want you to be satisfied with your purchase. If your order is not right for you, you may request a return in accordance with the conditions below.

Return Period

You may request a return within 30 days of receiving your order.

For orders containing multiple products delivered separately, the return period begins when the final item from the order is delivered.

Return Conditions

To qualify for a return, the product must:

• Be unworn and unused;
• Be in the same condition in which it was received;
• Include all original tags, labels, and accessories;
• Be returned in its original packaging whenever possible.

Products showing signs of use, wear, washing, damage, alteration, or missing components may not qualify for a refund.

How to Request a Return

1. Contact us at service@sovereignco.shop and include your order number.
2. Our customer service team will provide return instructions and the appropriate return address.
3. Securely package the product.
4. Ship the return according to the instructions provided.

We recommend keeping your shipping receipt and tracking information until your return has been processed.

Return Shipping Costs

Unless the product was delivered defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

If you receive a defective, damaged, or incorrect item, please contact us and provide photographs showing the issue.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges, where applicable, may not be refundable unless required by applicable law or the return is the result of an error on our part.

Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at:

service@sovereignco.shop

Please include:

• Your order number;
• A description of the issue;
• Clear photographs of the product and packaging.

We will review the request and provide an appropriate solution.

Non-Returnable Items

Certain products may not qualify for returns, including:

• Personalized or customized products;
• Products that have been used or damaged after delivery;
• Products that cannot be returned for hygiene or safety reasons after their protective seal has been removed;
• Any other products identified as final sale or non-returnable before purchase, where permitted by law.

Contact

For questions regarding returns or refunds:

Email: service@sovereignco.shop